Shipping and Returns

How To Pay

J. Christian, Inc. accepts Visa, MasterCard, American Express, Discover and JCB credit cards with US billing addresses. You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

Sales Tax

All orders shipped from jchristianskincare.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.

Shipping Methods and Rates

Jchristianskincare.com processes orders Monday through Friday in the order in which they are received.

Jchristianskincare.com ships to all 50 U.S. States. Deliveries are scheduled from Monday-Saturday (no delivery service on Sunday). Please allow 1-3 days for order processing and at least 2 days for shipping. At this time, jchristianskincare.com does not ship to APO/FPO, PO Boxes, U.S. Territories or to international addresses.

Shipping Confirmation

After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience.

Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow approximately 3-5 days for the processing and shipping of all orders. If you have questions about shipping or tracking your order, Customer Service Specialists are available to assist you Monday through Friday from 9:00am to 5:00pm CST at 913-648-2000.

Returns, Exchanges & Restocking Policy

J. Christian, Inc., Inc. stands behind its products and will issue a replacement or credit if you are not satisfied with your purchase and notify us within 30 calendar days of receipt of product. A restocking charge of 35% will apply to all items returned where J. Christian, Inc. has made no error in merchandizing or shipping. J. Christian, Inc., Inc. will issue a replacement or credit for legitimate quality-related issues within one year from the date of sale or when applicable, within the expiration date of the product.

Please call our Customer Service Specialists Monday-Friday from 9:00am-5:00 pm CST at 913-648-2000 to discuss your concerns and to obtain a Return Authorization (RA) before returning any product. J. Christian, Inc. will not credit the return of merchandise without a return authorization.

Mistaken and damaged shipments

J. Christian, Inc. will replace the order and pay any applicable shipping costs if we made an error with your order. Please note any obvious damage or shortage while applying your signature at the time of delivery and make all claims for replacement or credit within 14 days of delivery. For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to J. Christian, Inc. To return any mistaken or damaged item, please call our Customer Service Specialists Monday-Friday from 9:00am-5:00pm CST at 913-648-2000 to discuss your concern and to obtain a Returned Authorization (RA) before returning any product. J. Christian, Inc. will not credit the return of merchandise without a return authorization.

Problems with an Order

Please feel free to contact us directly by email or call 913-648-2000 to speak with a Customer Service Specialist Monday through Friday from 9:00am to 5:00pm CST.

Finding Products

On jchristianskincare.com you are able to browse products by Category or Regimen. Simply use the product browsing links at the top of your screen.

Keyword Search

Please use the search box located at the top right of each page on jchristianskincare.com. Type in the name of a product and use the dropdown list, or click the arrow and you will be brought to a search results page.

If you have not found what you are looking for our Customer Service Specialists are available to assist you Monday through Friday from 9:00am to 5:00pm CST. Call us at 913-648-2000 or contact us HERE

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